Short-Form Privacy Statement
At One Finance, we are committed to respecting your privacy. The information we provide is used to evaluate and assist you with your finance and insurance needs. We only collect information with your consent and store it safely and transparently. We do not trade, rent, or sell your data.
Some of our partners will also collect information from you, and we provide a separately available notice for them. You have the right to access the personal information we hold about you.
For more information, please refer to our website:
www.onefinance.com.au
What Information Do We Collect?
We collect personal information relevant to the services we offer:
- Asset and loan servicing capacity
- Income source and stability
- Employment information
- Credit score/credit history
- Government-issued IDs, address and contact info, loan reasons
- Other information needed to evaluate finance/insurance
This includes (but is not limited to): name, current address, employment and income information, asset and liability details, and other data related to your financial needs.
How We Use Your Information
We use your info for purposes such as:
- Assisting with loan/insurance needs
- Delivering services you request
- Contacting you directly (phone, email, post, text)
- Partner referrals (only when you consent)
You can opt out of marketing communications at any time by contacting us.
What If You Don’t Provide Certain Information?
We may be unable to offer complete services or tailor an application on your behalf if we don't have access to complete information.
How We Store and Protect Your Information
We store your information securely, whether in physical (paper-based) or digital format, which is limited to authorized personnel only.
Measures we use to keep data safe include:
- Secure physical storage
- Encrypted digital environments
- Controlled access and monitoring
- Secure destruction of documents after business needs
- Staff training in confidentiality and data protection
Where information is stored overseas, those entities may not be subject to Australian laws but must comply with strict safeguards.
Common countries where data may be stored include:
- United States
- Singapore
- Philippines
Disclosure of Information
We do not sell, rent or trade your personal information.
Information may be shared only when:
- Required by law or government regulation
- Consent is provided by you (e.g., through signing)
- Partners require access to assist you with your application
- Other companies help us provide ongoing services (e.g. software providers)
Regulatory bodies, related third parties, or legal entities may also receive access.
Accessing and Correcting Your Information
You have the right to access or request correction of the personal information we hold about you.
Contact our Privacy Officer:
Andrew Fraser
One Finance Pty Ltd
Suite 601, Level 6, 2 Elizabeth Plaza
North Sydney NSW 2060
Email: andrew@onefinance.com.au
Phone: 0402 664 526
There is no fee for requesting or accessing your personal information.
Breach Response Procedure
We follow the guidelines outlined by the OAIC for managing data breaches:
- Contain the breach and limit risk
- Assess the breach and its impact
- Notify affected individuals (if required)
- Prevent future breaches by reviewing systems and training
More info can be found in One Finance’s OAIC Data Breach Notification Guide.
Your Consent
By engaging our services, you consent to the collection and use of your personal information as described in this policy.
Feedback or Complaints
We welcome your feedback or concerns regarding our privacy practices. Please contact:
Andrew Fraser
andrew@onefinance.com.au
0402 664 526
